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Avaya certifies that Envox CT Connect can be used to integrate enterprise applications with Avaya switches WESTBOROUGH, Mass., Jan. 3 /PRNewswire/ -- Envox Worldwide, a leading global provider of voice solutions, today announced its Envox CT Connect(TM) call processing software is compliant with key contact center solutions from Avaya, a leading global provider of business communications applications, systems and services. Envox CT Connect is computer telephony (CT) call processing software that enables business applications to manage, monitor and control calls across multiple locations within mixed telephony switching environments. It supports industry-standard hardware, operating systems, network services and call control programming interfaces such C, C++, Java and ActiveX, enabling value added resellers, system integrators and application developers to easily integrate more intelligent call control features into their existing business applications. The Envox CT product is now certified by Avaya for compatibility with Avaya Communications Manager 3.0 telephony software for both Voice over Internet Protocol (VoIP) and ISDN environments. Certified switch configurations include Communication Manager 3.0 using MAP D cards or using new Avaya Application Enablement Services (AES) 3.0 with CLAN cards. "Customers throughout the world have been using Envox CT Connect and Avaya switches with great confidence," said Mark D. Flanagan, president and CEO of Envox Worldwide. "This Avaya certification is proof that together the two companies are helping to create best-in-class contact center solutions." Envox CT Connect supports the leading PBX, Automatic Call Distribution and IP communication environments. For original equipment manufacturers, independent software vendors, application developers and integrators looking to expand their reach into the call center/contact center market, Envox CT Connect provides the ability to: * add telephony features to existing business applications * expand their business by providing current -- and new -- customers with ways to enhance existing contact centers * integrate new features and functionality into legacy systems while maintaining a customers investment in existing equipment and infrastructure * support new communication environments such as IP with minimal changes to applications Envox Worldwide is a member of the Avaya DeveloperConnection Program -- an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a companys investment in its network. As a program member, Envox Worldwide has access to compatibility testing by the Avaya Solution Interoperability and Test Lab. This testing ensures that businesses can confidently add Envox CT Connect and other best-in-class capabilities to their networks without having to replace their existing infrastructure -- speeding deployment of new solutions and reducing both network complexity and implementation costs. "By offering compliance testing to the many innovative companies like Envox Worldwide who are members of our DeveloperConnection program, Avaya promotes interoperable solutions that are easier and more cost-effective for companies to implement within their existing, multivendor networks," said Eric Rossman, vice president of developer relations and technical alliances, Avaya. "That means were expanding the options businesses have for solving their most complex challenges and are helping them derive greater value from their communications infrastructure." To learn more about Envox CT Connect, or to download a free product evaluation, please visit http://www.envox.com/software/envox-ct-connect.asp. About Avaya Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including over 90 percent of the FORTUNE 500(R). Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet protocol (IP) telephony systems and communications software applications and services. Driving the convergence of voice and data communications with business applications -- and distinguished by comprehensive worldwide services -- Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya website: http://www.avaya.com. For more information on the Avaya DeveloperConnection Program, visit http://www.devconnectprogram.com. About Envox Worldwide Envox Worldwide is a leading global provider of voice solutions. The companys software and related services dramatically reduce the time, cost and complexity of creating voice solutions. These products and services enable enterprise customers and service providers to significantly reduce operating costs, improve customer satisfaction and retention, and generate new revenue streams. Headquartered in Boston, Envoxs products and services are available through a network of global channel partners. For more information, please visit http://www.envox.com. Media Inquiries: Media Inquiries: Catherine Van Evans, Envox Worldwide Scott Horne, Avaya 508 871 7604 908-953-3476 catherine.vanevans@envox.com horne@avaya.com